Support / FAQ
Most frequently asked questions
To reset your password, please go to www.odotrack.com and click on the «Login» button. On the portal home page, click on «Forgot password?».
Enter the email address you use to login and click «Reset». You will receive an e-mail containing a link to reset your password.
For security measures, it is your responsibility to manage or reset your ODOTRACK account access.
PLEASE NOTE that this link can only be used once. If you have already used it, you will need to restart the reset process.
A quick guide is available in the "Technical Support" section. Click here for a direct access to the guide.
Please go to the «Technical Support» section to get the detailed procedure. Click here for a direct access to the guide.
The accessories supplied with your ODOTRACK device must always be used to ensure its proper functioning and to avoid any damage to it and to your vehicle’s battery. Did you know that more than 25% of devices that need to be replaced because of malfunction or breakage are returned with accessories different from those supplied on the acquisition?
If you have trouble launching the ODOTRACK application from Internet Explorer, we suggest the following solutions:
- try other web browsers, such as: Google Chrome, Firefox, or Safari;
- empty your computer’s cache memory or simply restart it.
To empty the cache, copy and paste the following link and follow the procedure. http://www.refreshyourcache.com/en/home/
When viewing your trips from the “ODOtrace” and “Trips” modules, it is possible that Google Map will no longer be displayed. This is due to your browser. To fix it, you should clear your browser’s cache. To do so, copy and paste the following link and follow the procedure .
To update your vehicle’s odometer reading, simply log in to your ODOTRACK account and select the «Vehicles» module. It is strongly recommended to do when creating your account and at the beginning or at the end of the fiscal year. To know how to proceed, go to the “Technical Support” section to view or download the quick guide. Click here for a direct access to the guide.
From your smart phone or tablet, go to odotrack.mobi. This is a lighter version of your ODOTRACK account. It allows you to quickly add a comment for any trip made or an expense without having to wait to access your computer.
Questions about the ODO10
No. The time displayed on the device is the international time (Greenwich or universal time) and cannot be changed. There will be a difference depending on your time zone. However, as soon as you data will be transferred from the device to your account, the hours will be automatically adjust according to your time zone.